![[sep.jpg]](-header/sep.jpg)
Field Services Optimization
ORTEC Service Planning (OSP) is an integrated planning system for the optimization of employee planning and dispatch for employees engaged in field or customer service. It can be used to centrally manage the entire planning process from order management to resources management, planning and ultimately communication with mobile end devices.
Based on the available capacities, all tasks can be planned and controlled taking geographic aspects into consideration in manual, semi-autonomic or automatic form. In turn, restrictions such as time window, employee qualification or regional competencies are considered.
ORTEC Service Planning functionalities
- Management of primary resources (e.g. technicians) and their specific attributes or qualifications
- Management of secondary resources (e.g. technical equipment)
- Global and resource-specific calendar
- Management of customer master data incl. information relevant to planning
- Creation of individual cost records for calculating the work schedule / route costs
- Option for automatic planning
- Option for semi-automatic or dialogue-led planning
- Option for manual planning
- Tabular and graphic results depiction including status information
- Individual settings for sorting, filters and grouping
- Call center function
- Display of restriction infringements
Benefit from the advantages of ORTEC Service Planning
- Increase in scheduling efficiency owing to enhanced transparency
- Reduction in cost thanks to efficient resource utilization planning
- Enhancement of customer satisfaction though top-level information procurement
- Up-to-date response to disturbances and escalation management
- User friendly, time-efficient planning. Extensive default functions which can be used in diverse business processes