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Field Services

ORTEC Field Services is a planning solution designed to generate dynamic, cost efficient work schedules and routes to support planning and dispatch of service technicians, field workers and sales forces. This solution produces optimal routes, route sequences, assignment of resources, and supports dynamic re-routing based on events in the field.

Field Services Benefits:

• Increased efficiency through reducing route mileage cost, fuel usage, and vehicle upkeep, and overtime
• Ability to service more clients on a daily basis
• Ability to optimize and adjust your schedules in real-time

ORTEC Field Services takes into account a variety of business constraints such as agreed upon service times (windows), employee qualification requirements, and “on the fly” needs including last minute or urgent orders. The software also offers the ability to conduct “What if” analysis to evaluate the impact of different scenarios before actual execution.

Field Services Functionality:

ORTEC Field Services focuses on finding an optimal balance between service levels and costs. This product is designed for use in an operational environment to support daily, centralized field service scheduling and dispatch. The system offers an environment to generate, evaluate, adjust, review and export field service schedules; these schedules are then used as a framework for point-to-point service planning.

ORTEC Field Services includes the following features:

• Automatic scheduling of service visits (assignment to service day and time window) while talking to the customer
• Distinction between required skills of field service employees
• Integration of employee’s familiarity with certain geographical regions

• Functionality to deal with absenteeism of field service employees
• Real-time dispatching and scheduling functions
• Multi-day planning horizon

• Data integration with call-center systems
• Real time communication with handheld devices
• Reporting of accurate management information and key KPI’s

More about Vehicle Routing & Dispatch